1. All clients will be deemed to have accepted Woofs n Walks terms and conditions (as laid out here) on signature of the contract.
2. Woofs n Walks will not confirm any booking until a free consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.
3. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice (for dog walking clients) via cash, cheque (made payable to Elaine Jackson) or bank transfer.
4. The client must provide all items necessary for pets to be adequately cared for in the client's absence. (i.e., food, medication, tags, collars etc). Should pets require any additional supplies whilst in the care of Woofs n Walks, these will be purchased and added to the bill.
5. If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.
6. The client must provide Woofs n Walks with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Woofs n Walks reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
7. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Woofs n Walks.
8. Woofs n Walks must be alerted to any behavioral problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
9. Although Woofs n Walks holds Public Liability insurance, wherever possible pets should be insured by the client. Woofs n Walks reserves the right to refuse a booking for any animal which is not insured. All dogs MUST have an identity tag attached to their collar and/or be identity chipped.
10. Woofs n Walks will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Woofs n Walks cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
1. Cancellations – notice of cancellations is required at least 24hours before. If the required notice is not given charges will be applied in full for the cancelled period.
2. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
3. All dogs being walked will undergo a trial period.
4. Woofs n Walks reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
5. All dogs will be exercised on a lead.
6. The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.